Audioworxs
Frequently Asked Questions for Audioworxs

There were 31 questions found in this category:
  1. Import Manager Error: Unable to backup file
    When importing an audio file using Audioworxs Import Manager and an error "Unable to backup file..." occurs, the problem is likely caused by the archive folder or archive group sub-folder not existing. Even when the archive feature is not enabled, Import Manager requires the appropriate a...

  2. Telephone switch should be configured for a round-robin hunt group when using TR1000.
    When installing a Call Manager, the TelCo or telephone system provider should be asked to setup the port hunt group such that port usage is evenly distributed across all ports in the hunt group (a.k.a. round robin, circular, most-idle, and least-used). This is particularly important when using TR1...

  3. What operating system do I need?
    Dataworxs applications are for professional use and therefore supported and recommended OS's are Windows 2000, XP, Vista, and 2003 Server. Windows NT may also be used in many cases.

    Some Dataworxs client applications will also work in Mac OS X in an Intel-powered Mac running virtualiz...

  4. What are the PCI slot specifications that are required for Brooktrout telephone interface cards?
    There are two main considerations when specifying and/or purchasing a computer to be used with Brooktrout telephone interface cards: (1) PCI slot specification and (2) chasis style. 1) PCI Slot Specifications (Your computer provider/builder should be able to tell you the revision number of ...

  5. Notice: Do not use drive letter mappings - use UNC naming instead.
    As a general rule for specifying destination or dictation folders when using Dataworxs products, use UNC naming rather than using drive letters. For example: Instead of: f:\AudioFiles\DrSmith use: \\myshare\AudioFiles\DrSmith Why? (1) Drive letters can change unexpectedly when removeable ...

  6. Problem: Changing the playback speed causes Audioworxs Player to crash or disappear.
    For some audio formats, reducing the speed of playback in Audioworxs Player versions 2.11.000 to 2.12.003 may cause Player to disappear or display a Windows error message and then close. This problem has been corrected in version 2.12.004 of Audioworxs Player.

  7. Job Service appears to be running but no longer accepts new client connections.
    This problem applies only to an Audioworxs system configured using MySQL. If Job Service appears to be running and accepts some client connections but then suddenly stops accepting more clients, check the MySQL configuration. In versions of MySQL before 4.1 look for the my....

  8. When adding an Audioworxs activation key nothing appears to happen.
    When using a version of License Administrator greater than 2.07 you may run into a situation where adding an activation key does not work (specifically it appears to do nothing). This situation is caused by pressing the  "Add Default License" on a working Audioworxs system and then attempt...

  9. Are there any issues with virus detectors that I should be aware of?
    Running a virus detector on a computer is an important preventative maintenance step. However, you should be aware that they can cause various unexpected results when used in conjunction with Dataworxs products. 1) When running on an Audioworxs server, some virus detectors have been known...

  10. 2005-09-09 Problem: The Rd+Save+Hang and the Rd+Save+new commands do not work when Call Mananger is running in Store and Forward mode.
    Solution: Version 3.01.009 of Call Manager now allow these author commands while in Store and Forward mode.

  11. Can I change a telephone prompt to say something other than the default?
    All prompts used by Call Manager are customizable. A list of used prompts is available in the Audioworxs Administrative Guide or on the Dataworxs web site. Go to www.dataworxs.com/prompts.php for a list of supported prompts. The easiest way to record new prompts is to call into the system ...

  12. When you are in listen mode (via telephone) and you have a large number of jobs, how do you go back and listen to a specific job without going through every single one?
    The number of jobs made available for listening to are determined by the user's input when asked for various search criteria (input fields). Which input fields are prompted for are determined by the caller's listen profile. The number of jobs made available can be reduced by selecting the "lis:New S...

  13. Does Audioworxs comply with HIPAA?
    Audioworxs contains many security features important to the secure distribution and access to health information. Click here to read about Audioworxs' security features and how they relate to HIPAA.

  14. What are the meanings of the different dates that are displayed for a Job?
    It is important to remember that in an Audioworxs system a Job and a Document are two distinct elements. A Job can be linked to one or more documents. For example a Job may have a link to an audio document (the dictation file) and have a link to a text document (the transcript). Both a Job and a Doc...

  15. How many computers do I need to install the Audioworxs software?
    The answer to this question is at least partially based on expected usage. A small system that will be used by only a few people can successfully be installed on a single computer. As the number of simultaneous users and the number of on-line job records increases it will become necessary to add a s...

  16. What steps should I take prior to installing the Audioworxs software?
    The steps required prior to installing Audioworxs software differ for each installation. However, the following items are common to most installations.
    Ensure that all computers on the network that may be used as a Audioworxs server and/or Audioworxs client have connectivity to each other eit...

  17. Audioworxs Import Manger does not import some audio files. Why?
    Import Manager will not import an audio file if (A) the audio file is a format that is not supported by your current license, or (B) the appropriate CODEC is not installed, or (C) the Author ID contained in the audio file being imported is not a valid Audioworxs Author ID, or (D) a sound card is not...

  18. The License Administrator displays an "error adding license" message when adding an Audioworxs license.
    The Audioworxs license is different than all the others in that it installs itself to the Dataworxs database rather than to the local registry. If it is not working then either (1) the Dataworxs ODBC data source is not setup correctly, (2) the License Administrator is not the latest (version 1.0...

  19. An Author's Keypad Layout includes Speed Up and Speed Down but these commands don't seem to have any affect.
    Speed Control is not available when recording in GSM format. To utilize this feature the author's profile must specify an audio format other than GSM.

  20. Authors hear a periodic beep in their ear when recording over the telephone. The Record Cue Tone feature is enabled but seems to beep even when the author is speaking. Can I change the sensitivity of the Record Cue Tone feature?
    When recording (except with GSM) the record cue tone is played whenever the input signal is less than VPP_SOUND_THRESHOLD for a duration greater than VPP_REC_CUE_START_THRESHOLD. The record cue tone stops playing when the input signal level is greater than VPP_SOUND_THRESHOLD for a duration greater ...

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