Dataworxs Systems

Can I dictate on my iPhone?
Yes, you can use your iPhone or iPod touch to record dictations.
Dataworxs' AudioWav Mobile Mic for iPhone is an application that turns your iPhone/iPod into a convenient easy-to-use digital recorder. When finished recording your dictation it is securely distributed to one or more...

What do the service event codes mean in the Windows Event Viewer?
The following event codes are used by Dataworxs services. They can be viewed in the Windows Application Log by choosing Event Viewer in Windows' Administrative Tools. 100: Service installed. 101: Service removed. 102: Service could not be removed. 103: Control handler could not be installed...

Can an Audioworxs server implementation be virtualized?
Some of Audioworxs and Docuworxs applications can and do run successfully in a virtualized environment. Dataworxs is aware of a number of successful virtualized Audioworxs implementations. However, if a customer chooses to use any virtual system software (VMWare, etc.), the customer must hav...

What operating sytems can be used for Call Manager?
Audioworxs Call Manager supports the following telephony boards (Windows OS support shown is based on manufacturer stated requirements): Brooktrout/Dialogic TR-1000 (discontinued): Windows XP Professional / Win 2000 Server / 2003 Server Pika: Windows XP SP2+ / Win 2003 Server SP1...

Are Dataworxs products supported in the Microsoft Windows 7 operating system?
Testing on Windows 7 and Windows Server 2008 has demonstrated that all Dataworxs applications, including Audioworxs, run successfully in these OSes.
In some cases, especially when an application is writing to a configuration file or report file in the Program Files folder, the default User ...

Can I dictate on my BlackBerry?
Yes, you can use your BlackBerry(r) to record dictations. Dataworxs' AudioWav Mobile Mic is a free BlackBerry application that turns your BlackBerry into a convenient easy-to-use digital recorder. When finished recording your dictation it is sent to the e-mail address of your choice. Go to www.dataw...

Import Manager Error: Unable to backup file
When importing an audio file using Audioworxs Import Manager and an error "Unable to backup file..." occurs, the problem is likely caused by the archive folder or archive group sub-folder not existing. Even when the archive feature is not enabled, Import Manager requires the appropriate a...

Telephone switch should be configured for a round-robin hunt group when using TR1000.
When installing a Call Manager, the TelCo or telephone system provider should be asked to setup the port hunt group such that port usage is evenly distributed across all ports in the hunt group (a.k.a. round robin, circular, most-idle, and least-used). This is particularly important when using TR1...

What operating system can I use?
Dataworxs applications are for professional use and therefore supported and recommended OS's are Windows 2000, XP, Vista, 7, 2003 Server, and 2008 Server. Windows NT may also be used in many cases.

Some Dataworxs client applications will also work in Mac OS X in an Intel-powered Mac running v...

What are the PCI slot specifications that are required for Brooktrout telephone interface cards?
There are two main considerations when specifying and/or purchasing a computer to be used with Brooktrout telephone interface cards: (1) PCI slot specification and (2) chasis style. 1) PCI Slot Specifications (Your computer provider/builder should be able to tell you the revision number of ...

Notice: Do not use drive letter mappings - use UNC naming instead.
As a general rule for specifying destination or dictation folders when using Dataworxs products, use UNC naming rather than using drive letters. For example: Instead of: f:\AudioFiles\DrSmith use: \\myshare\AudioFiles\DrSmith Why? (1) Drive letters can change unexpectedly when removeable ...

Problem: Changing the playback speed causes Audioworxs Player to crash or disappear.
For some audio formats, reducing the speed of playback in Audioworxs Player versions 2.11.000 to 2.12.003 may cause Player to disappear or display a Windows error message and then close. This problem has been corrected in version 2.12.004 of Audioworxs Player.

Job Service appears to be running but no longer accepts new client connections.
This problem applies only to an Audioworxs system configured using MySQL. If Job Service appears to be running and accepts some client connections but then suddenly stops accepting more clients, check the MySQL configuration. In versions of MySQL before 4.1 look for the my....

When adding an Audioworxs activation key nothing appears to happen.
When using a version of License Administrator greater than 2.07 you may run into a situation where adding an activation key does not work (specifically it appears to do nothing). This situation is caused by pressing the "Add Default License" on a working Audioworxs system and then attempt...

Are there any issues with virus detectors that I should be aware of?
Running a virus detector on a computer is an important preventative maintenance step. However, you should be aware that they can cause various unexpected results when used in conjunction with Dataworxs products. 1) When running on an Audioworxs server, some virus detectors have been known to cause ...

2005-09-09 Problem: The Rd+Save+Hang and the Rd+Save+new commands do not work when Call Mananger is running in Store and Forward mode.
Solution: Version 3.01.009 of Call Manager now allow these author commands while in Store and Forward mode.

Can I change a telephone prompt to say something other than the default?
All prompts used by Call Manager are customizable. A list of used prompts is available in the Audioworxs Administrative Guide or on the Dataworxs web site. Go to www.dataworxs.com/prompts.php for a list of supported prompts. The easiest way to record new prompts is to call into the system ...

When you are in listen mode (via telephone) and you have a large number of jobs, how do you go back and listen to a specific job without going through every single one?
The number of jobs made available for listening to are determined by the user's input when asked for various search criteria (input fields). Which input fields are prompted for are determined by the caller's listen profile. The number of jobs made available can be reduced by selecting the "lis:New S...

Does Audioworxs comply with HIPAA?
Audioworxs contains many security features important to the secure distribution and access to health information. Click here to read about Audioworxs' security features and how they relate to HIPAA.

What are the meanings of the different dates that are displayed for a Job?
It is important to remember that in an Audioworxs system a Job and a Document are two distinct elements. A Job can be linked to one or more documents. For example a Job may have a link to an audio document (the dictation file) and have a link to a text document (the transcript). Both a Job and a Doc...