Digital Portable Recorder
Frequently Asked Questions for Digital Protable Recorders

There were 13 questions found in this category:
  1. My Olympus recorder is not being detected by the Dataworxs Olympus Device Detector. What can I check?
    Dataworxs applications such as AudioWav Player and Personal Companion use a companion utility called the Dataworxs Olympus Device Detector to detect when an Olympus recorder, such as the DS-5000, is connected and disconnected from your computer.
    If you connect an Olympus device to your computer a...

  2. Why does the same file get downloaded over and over again from my Olympus recorder?
    The Olympus unit(s) uses a "Flash" card to store the digital audio on. It is not uncommon for these cards to become corrupt. Once the File Allocation Table (FAT) of the Flash card has been corrupted, the digital dictation cannot be deleted using any software and as a result the same file may b...

  3. What do I do if I have forgotten the path to the Olympus drivers when prompted for them by the Windows Hardware Wizard?
    If you are running Windows 98, the hardware drivers are installed by the AudioWav Personal Companion/Player setup to C:\Windows\System\Drivers\Win98\. If you are running Windows 2000, the drivers are installed to C:\WINNT\System32\Drivers\Win2000.

  4. How do I install the Olympus hardware drivers?
    After installing the AudioWav Personal Companion or AudioWav Player software, simply plug the USB cable (which comes with the DSS 2000/3000 unit) into the USB port on your computer (usually located in the back of your computer). Then turn on the Olympus unit and plug the other end of the USB c...

  5. When should I install the Olympus drivers?
    You should always fully complete the installation (especially when installing using Administrator rights!) of both software and hardware before changing the user currently logged into the system.

  6. When installing software or drivers for a digital portable, what rights and permissions should I have?
    You should always install software and drivers logged in as Administrator or with a user name that has Administrator rights. Doing so allows other users logged on to the same computer to use the application.

  7. Does it matter which sampling rate I choose on my Olympus recorder?
    The Olympus digital portable recorders (DS-3000/2000/330) support two sampling rates, 12 KHz (Standard Play) and 8KHz (Long Play). Personal Companion and Import Manager only support DSS audio files created in Standard Play (SP) mode.

  8. Can I configure Windows so that a Windows Explorer window doesn't pop-up every time I plug in a Philips or Olympus recorder?
    If configured to do so, Windows Explorer window will automatically pop-up when a removable drive device (such as the Philips or Olympus digital recorder) is plugged into the computer. To change the configuration of Windows so that a Windows Explorer window will not pop-up each time, run RegEdit and ...

  9. How can I prevent Philips DPM software from automatically running - it is interfering with my Personal Companion?
    When Philips DPM software is installed it may configure your Windows to automatically run Philips download software (DPMApp.exe). When this download software is running it can interfere with Personal Companion's, AudioWav Player's, and File Transfer Assistant's ability to automtically detect a...

  10. What digital recorders are supported by AudioWav Player and Personal Companion?
    Digital Recorders Supported by AudioWav Player and Personal CompanionThe current list of digital portables that are supported include the Olympus DS-4000/5000 (Personal Companion 2.00.027+/AudioWav Player 2.00.018+), Olympus DS-4000/3000/2300/2000/660/330, Lanier M3, Philips 9600/9500/9400i/935...

  11. Personal Companion and AudioWav Player will not detect an Olympus DS-4000. Why not?
    To detect an Olympus DS-4000 digital recorder Personal Companion 2.00.027 or AudioWav Player 2.00.018 (or greater) must be installed. When installing on a computer that has a virus detector running, the virus detector may prevent the service required for DS-4000 detection from being installed ...

  12. Personal Companion does not always delete the audio files from my Olympus DS-4000. Why not?
    The Olympus DS-4000 (unlike the DS-3000) mounts as a removable drive in Windows. This can create a delay in actual deletion of audio files from the recorder. With the DS-3000, we train users that, once they hear "Download Complete," they may unplug the device. However, with removable drives an...

  13. Audio files imported from my digital recorder are not being processed or are taking a long time to be processed. Why?
    Incorrect clocks on digital recorders can cause delays in having the audio file processed by Audioworxs Import Manager or Personal Companion due to an aging requirement of these programs. Files will not be processed until they are at least 30 seconds old (as compared to the workstation clock)....