Product Licensing
Frequently Asked Questions about Product Licensing

There were 7 questions found in this category:
  1. Reinstalling a Dataworxs Product and Obtaining a Replacement License
    If you are upgrading your computer to a new one, or have reinstalled Windows due to an upgrade or rebuild, you may qualifyfor a free license replacement.
    In general, a replacement license requires that we know the request key from the "old" computer and from the "new" computer. Please see the fol...

  2. What do the service event codes mean in the Windows Event Viewer?
    The following event codes are used by Dataworxs services. They can be viewed in the Windows Application Log by choosing Event Viewer in Windows' Administrative Tools. 100: Service installed. 101: Service removed. 102: Service could not be removed. 103: Control handler could not be installed...

  3. When adding an Audioworxs activation key nothing appears to happen.
    When using a version of License Administrator greater than 2.07 you may run into a situation where adding an activation key does not work (specifically it appears to do nothing). This situation is caused by pressing the  "Add Default License" on a working Audioworxs system and then attempt...

  4. Do I qualify for a replacement license key?
    In general, a free* replacement key is available from Dataworxs only if the original licensed computer had to be re-built or the original computer is replaced/upgraded with a new computer. Dataworxs stand-alone product licenses are issued for a single computer and user and are not transf...

  5. What information do I need to provide to get a replacement license?
    To be issued a replacement license (activation) key you must minimally provide the old request key and the new request key. More specifically, provide the following information: 1)      Old Request Key 2)      If possible also provide, user's ...

  6. Because of a hard drive crash I had to re-format my hard drive and then re-install the software from Dataworxs. I kept the Activation Keys from the original installation but they no longer work. What's wrong?
    Dataworxs uses the volume serial number stored on the hard drive along with other hardware identifiers to prevent unauthorized duplication of its software. When you purchase a license you are purchasing the right to use the software on the computer for which the Activation Key was issued. In the eve...

  7. When is the WAN/Internet connection option required in an Audioworxs system?
    An Audioworxs system supports connections from computers on the same Class C network (i.e. netmask 255.255.255.0) without the need for the optional connection license. On a larger Class A or Class B network (i.e. netmask 255.0.0.0 or 255.255.0.0), the WAN/Internet option is required. Therefore a net...