Technical Bulletins
Read the latest technical bulletins

There were 88 questions found in this category:
  1. Telephone switch should be configured for a round-robin hunt group when using TR1000.
    When installing a Call Manager, the TelCo or telephone system provider should be asked to setup the port hunt group such that port usage is evenly distributed across all ports in the hunt group (a.k.a. round robin, circular, most-idle, and least-used). This is particularly important when using TR1...

  2. What operating system do I need?
    Dataworxs applications are for professional use and therefore supported and recommended OS's are Windows 2000, XP, Vista, and 2003 Server. Windows NT may also be used in many cases.

    Some Dataworxs client applications will also work in Mac OS X in an Intel-powered Mac running virtualiz...

  3. What are the minimum requirements for running Audioworxs/AudioWav software?
    Note:  The following are minimum specifications only, and reflect what is required for all software operations to function.  The phrase “minimum specifications for minimum performance” applies, and considerations such as volume of use and other applications running on the same system shoul...

  4. Are Dataworxs products supported in the Microsoft Windows Vista Operating system?
    Testing of Dataworxs products and required third-party accessories (such as footpedals) in the Windows Vista operating system continues to be on-going. Check back to this knowledgebase occasionally for updated information. AUDIOWORXS Test results using MySQL 5.0.16 indicate that Audioworxs cl...

  5. Notice: Do not use drive letter mappings - use UNC naming instead.
    As a general rule for specifying destination or dictation folders when using Dataworxs products, use UNC naming rather than using drive letters. For example: Instead of: f:\AudioFiles\DrSmith use: \\myshare\AudioFiles\DrSmith Why? (1) Drive letters can change unexpectedly when removeable ...

  6. How to replace DM1Service for Olympus digital recorder device detection.
    Some models of Olympus recorders (DS-2 and DS-4000, for example) require an Olympus service called DM1Service to be running and functioning properly in order for Personal Companion to be notified when the recorder has been connected to the computer. On some computers DM1Service may occasionally sto...

  7. Assigning a permanent drive letter mapping to a removable drive.
    If importing audio files into Personal Companion or AudioWav Player from a digital recorder (or any other device) that is identified as a removable drive when connected to the computer, you should ensure that the drive letter assigned to the device by Windows is always the same. One way to ensure th...

  8. Job Service appears to be running but no longer accepts new client connections.
    This problem applies only to an Audioworxs system configured using MySQL. If Job Service appears to be running and accepts some client connections but then suddenly stops accepting more clients, check the MySQL configuration. In versions of MySQL before 4.1 look for the my....

  9. When adding an Audioworxs activation key nothing appears to happen.
    When using a version of License Administrator greater than 2.07 you may run into a situation where adding an activation key does not work (specifically it appears to do nothing). This situation is caused by pressing the  "Add Default License" on a working Audioworxs system and then attempt...

  10. 2006-06-19: All Windows XP computers should be upgraded to SP2
    Microsoft has announced that they will no longer be providing support for Windows XP SP1 and therefore Dataworxs recommends that all customers running a Dataworxs product on a Windows XP computer consider upgrading to SP2. The following is Microsoft's statement: "Customers will lose suppo...

  11. Problem: Error code -6001 generated when attempting to run a Dataworxs product installer.
    When the error code -6001 is generated when running a Dataworxs installer/setup there is the possibility that a corrupt version of InstallShield is on the computer. To correct the problem try renaming the "10" folder located in the "c:\Program Files\Common Files\InstallShield\Professional\RunTime" ...

  12. 2006-01-03 Important Notice: Use of right-click menu in Audioworxs Player can result in the incorrect job being processed.
    Use of right-click menu by a transcriptionist or editor to request, complete, suspend, and return jobs in Audioworxs Player can result in the incorrect job being processed. To avoid problems users of Audioworxs Player 2.04.xxx to 2.10.003 should use the appropriate hotkey or tool bar icon to process...

  13. 2005-11-22 Problem: My computer reboots automatically when a specific audio file is played using Audioworxs Player.
    Certain sound cards - often an on-board sound card - will occasionally cause the computer to reboot (or perhaps display the "blue screen of death") when a certain audio file is played. Often the problem occurs at the same point within the audio. Dataworxs believes the problem is with the...

  14. 2005-10-26 Problem: AudioWav Player's Auto Refresh doesn't always work.
    It has been dscovered that AudioWav Player's "Auto Refresh" feature does not always work as expected. Specifically,  when a job is completed or returned without first pressing the STOP playback control icon the auto refresh feature is disabled until another audio file is highligh...

  15. 2005-10-11 Problem: Olympus DS-4000 DSS files downloaded to wrong folders.
    When DSS files are downloaded from an Olympus DS-4000 by AudioWav Player and are placed in the wrong destination folder there is a good chance that the memory card needs to be formatted. Specifically, a memory card - including the one that is included with a new recorder - should always b...

  16. 2005-09-09 Problem: The Rd+Save+Hang and the Rd+Save+new commands do not work when Call Mananger is running in Store and Forward mode.
    Solution: Version 3.01.009 of Call Manager now allow these author commands while in Store and Forward mode.

  17. 2005-09-09 Problem: Port Viewer can't be seen when run.
    Solution: This condition will occur if Port Viewer is closed while the application is minimized. To prevent this problem the Port Viewer should not be closed while minimized. To correct the problem once it occurs, run regedit and go to HKLM\SOFTWARE\Dataworxs Systems\Audioworxs\Viewer\Setup and dele...

  18. 2005-05-31 AudioWav Player: While transcribing the file being played automatically changes to a different file.
    Details: This situation can occur while playing a file in AudioWav Player (2.00.031 and earlier)when the following conditions are met:
    "Auto Refresh Screen..." is enabled A file that is not 1st in the file list is highlighted Play button (or play pedal) is pressed without first "selecting...

  19. 2005-05-10 Notice: Having trouble sending e-mail using an SMTP e-mail option?
    Details: A possible cause of some SMTP e-mail issues is a virus detector and/or firewall. A virus detector – even when off – can interfere with the ability of Personal Companion, Import Manager, Service Manager, etc. to send SMTP e-mails. The fix is to disable features called something similar to “s...

  20. 2005-04-27 Notice: Single-user Personal Companion may not properly assign an ID to all dictations downloaded from a Philips recorder.
    Details: Using single-user Personal Companion 2.00.034 (or earlier), it is possible to generate an XML (Job Descriptor) file with no ID (or the wrong ID) in it. The problem may occur if a Philips recorder is used and these conditions are met:
    single-user Personal Companion Philips 9350/940...

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