Dataworxs Systems Support Services are Second to None: Our team of highly trained and experienced domestic support personal are available 7X24 to provide rapid response to any of our customer’s calls. Whether you have purchased your system from one of our Certified resellers or you’re a direct Dataworxs customer you can count on Dataworxs.

• Remote Support Services: DS supports systems and users around the world in any location and are on stand by to help you
• Certified Technicians: Our support personal have been trained and are highly experienced in helping you when you need it most. If you’ve purchased your system from one of our full line dealers their personal have been trained in one of our 3 day courses and are certified to support your system. You can be sure your call will be handled by trained and experienced personal
• Customer Technical Training: Customers with internal, trained IT personal can apply to send their staff to DS technical training and certification class. Your IT staff will receive the same extensive training and materials as one of our certified dealer personal and be your first line of support.  

DS and our certified dealers provide and support 2 distinct classes of software applications, “Integrated Database Workflow Systems” and “Standalone Directory Based Software”. DS provides contracted support options for our workflow systems that include ongoing unlimited technical support calls and email during standard business hours or 7 X 24 depending on your needs. These extended agreements include all applicable enhancements and upgrades to your system.

Unlike the major software and hardware developers and suppliers, DS offers customers with large numbers of Standalone applications the same option for contracted support services as the workflow systems. This contract provides the same ability to contact our support personal via email or direct telephone and remote services support with any question regarding your applications.   

If you have purchased your system or applications through an authorized dealer your first contact or call should be to them when you have a question or problem. Dataworxs supports your dealer to assist them in providing you with support. If you are unable to contact or get an answer from your dealer, e-mail support@dataworxs.com. Please let us know the following;

• Who is your dealer or where did you purchase your products. (If you purchased from a dealer are you under an extended support contract through the vendor?)
• Provide company name or who you work for
• Time and date of your call
• Call back or contact number where you can be reached
   There may be a charge for direct support from Dataworxs

Please direct questions regarding licensing issues to license@dataworxs.com

Note: Due to large quantities of SPAM, e-mails that do not have a valid subject may not be processed. Always include an informative subject with all your e-mails.

•   Dataworxs Licensing
•   Secure accesss - HIPAA requirements
•   Telephone Interface Cards
•   Audioworxs Audio Prompts
•   Codec's Reference

All Dataworxs product User Guides are distributed in a PDF format and require Adobe Acrobat Reader to view them.