Check out our Knowledge Base for answers to frequently asked questions and information on our latest technical bulletins, releases and program versions.
Your authorized
dealer should be your first contact when you have a question or problem. Dataworxs
supports your dealer to assist them in providing you with support. If you are unable
to get an answer from your dealer e-mail
support@dataworxs.com. Please let us know who your dealer is or who you work for. There may
be a charge for direct support from Dataworxs.
Note: Due to large quantities of SPAM, e-mails that do not have a valid subject may not be processed. Always include an informative subject with all your e-mails.
The latest downloads including the Audioworxs Transcription Client Setup.
Additional Information
Select the image below to read how Dataworxs products are licensed and what steps to take to license your Dataworxs product.
Dataworxs has designed its Audioworxs Audio Management System to provide secure access to
information. Select the image below to read how Audioworxs’ features relate to the health industry’s HIPAA requirements.
Telephone Interface Cards
Audioworxs Call Manager supports Vantage-series, RDSP, and TR-1000 boards by Brooktrout Technology.
Vantage-Series (and RDSP)
Previously recommended Brooktrout driver 2.38 has been found to only support an idle timeout up to approximately 17 minutes. If an installation requires an idle timeout greater than 17 minutes (up to 19000 hrs) you must use Brooktrout RealCT 3.22 which installs the Brooktrout voice driver version 4.xx.
Contact Dataworxs about getting the latest Brooktrout RealCT software. The previously recommended version 2.38 setup is available for download as bt238.zip (22.9 MB). If GSM format is used then you must also apply the firmware patch version 5080.6a available by downloading patch50806a.zip (33 KB). Follow the instructions provided by the readme.txt file.
Windows 2000 is recommended. Vantage cards requires 5 volt PCI slot. RDSP cards require ISA slot.
TR-1000
The TR-1000 series interface cards support universal PCI slots and are available for digital T1 telephone lines. The latest Audioworxs Call Manager setup should be used to install the recommended Brooktrout drivers.
Supported Windows Operating Systems: 2000 Professional SP4 Update 822831, 2000 Server SP4 Update 822831, 2000 Advanced Server SP4, Win XP Professional SP2, Server 2003 Standard, Server 2003 Enterprise 32-bit
Prompts
A complete list of prompts used by Call Manager is available here.
All Dataworxs product User Guides are distributed in a PDF format and require Adobe Acrobat Reader to view them.
